Omkar Dhomane

About

Hello! I am Omkar Dhomane. My academic and professional experience is primarily in the areas of Cloud Computing, Platform Engineering, and DevOps. As a Senior Cloud Product Specialist at Strategy (formerly MicroStrategy), my role encompasses architecting and operating a multi-cloud PaaS product offering, with a strong focus on embracing the latest AI tools for automation. With more than 8 years of solid experience in Cloud Computing, Systems Development, Platform Engineering, Site Reliability, and Computer Networking, my approach is rooted in innovative, high-impact projects adhering to industry standards and the use of cutting-edge tools and services.

A little bit about me...

Birthday: 18th July 1994
Degree: Master of Science (MS)
City: Mumbai, India (Remote)

Email: omkardhomane@gmail.com
Country: India

In the past, I worked as a Senior Systems Engineer at Verizon USA and as a Cloud Support Engineer at Amazon Web Services (AWS), and graduated with a Master of Science (MS) in Telecommunications Engineering and Management from the University of Maryland, College Park in May 2018.

This is my portfolio website which contains information about my academic and professional background, my core skills and some of my interesting projects. If you share the same passion for technology as I do, Let us connect! 🚀✉️

Skills

KUBERNETES 90%

CLOUD (AWS/AZURE/GCP) 90%

CI/CD & IAC 85%

OBSERVABILITY 85%

AI / GENAI 60%

FINOPS 65%

LINUX 85%

PYTHON 75%

Resume

Sumary

Senior Site Reliability Engineer / DevOps Engineer with 7+ years of experience operating large-scale, multi-cloud, Kubernetes-based production systems with a focus on automation and observability.

Mumbai, India (Remote)
+1 (240) 550-1990
omkardhomane@gmail.com

Education

Master of Science (M.S.), Telecommunications Engineering

2016 - 2018

University of Maryland, College Park, MD, USA

Courses: Networks and Protocols, Advanced Topics in Networking: Network Design and Configuration Lab, Distributed Systems in a Virtual Environment (Linux), Special Topics in Cybersecurity: System Security, Introduction to Cloud Computing etc.

Bachelor of Engineering (B.E.), Electronics and Telecommunications Engineering

2012 - 2016

Mumbai University, Thadomal Shahani Engineering College (TSEC), Mumbai, MH, India

Courses: Computer Communication and Networks, Internet and Voice Communications, Optical Communication and Networks, Data Encryption and Security, Telecommunications Network Management etc.

Professional Experience

Strategy (formerly MicroStrategy)

May 2022 - Present

Strategy, Remote

Senior Cloud Product Specialist

Mar 2024 - Present

Own end-to-end reliability and operational strategy for a multi-cloud PaaS platform (AWS, Azure, GCP) spanning 1,500+ customer environments across 20+ regions, sustaining 99.95% availability and 95%+ SLA compliance while serving as Incident Commander for 100+ high-priority incidents annually.
Oversee and scale Kubernetes infrastructure across 600+ EKS, AKS, and GKE clusters, optimizing the observability stack (OpenTelemetry, Prometheus, Grafana) to reduce mean-time-to-detect by 85% and mean-time-to-resolve by 50%.
Architecting GitOps and infrastructure-as-code automation (Terraform, Helm, Argo Workflows) to eliminate ~45+ engineering-hours per month of manual toil, reallocating engineering capacity to platform hardening and resiliency.
Strengthen platform security posture across a multi-tenant footprint, closing 90% of critical security findings within SLA via IAM least-privilege policies, automated certificate lifecycle management, and network policy controls.
Piloted an LLM-powered operations SRE-Copilot and agentic triage system for incident classification and automated runbook retrieval, cutting time-to-first-response on routine alerts by ~40%.

Cloud Product Specialist

May 2022 - Mar 2024

Delivered production operational insights for 300+ enterprise multi-cloud PaaS environments (AWS, Azure, GCP), resolving an estimated 1,200 operational requests and incidents annually against defined SLAs.
Re-architected CI/CD and infrastructure delivery pipelines (GitHub Actions, Jenkins, Helm, Terraform, Argo CD), increasing deployment frequency by 40% while cutting manual deployment errors by 35%.
Automated deployment, backup, cloud migration, disaster recovery, and validation workflows across the environment fleet, cutting average task execution time from 90 minutes to 20 minutes — a 78% reduction.
Partnered across engineering, networking, security, and database teams to standardize operational runbooks for 200+ environments, improving first-time resolution rates for recurring incident classes.
Prototyped early AI and agentic automation patterns (LLM-assisted scripting, automated remediation suggestions) that laid the groundwork for the team's later AI-assisted operations tooling.

Senior Systems Engineer

Jan 2021 - May 2022

Verizon Communications, Ashburn, VA

Designed and deployed high-performance cloud virtualization infrastructure across VMware, OpenStack, and AWS for the Verizon Fios 5G Lab, consolidating compute footprints to reduce lab hardware infrastructure costs by 25%.
Architected resilient network and routing topologies (DHCP, DNS, TCP/IP, IPSec, Load Balancing) supporting multi-tenant 5G testing, sustaining 99.9% lab uptime and reducing network-related test failures by 30%.
Led the containerization and migration of monolithic applications to Docker and Kubernetes, standardizing deployment patterns across 5G microservices to accelerate product release cycles by 35%.
Built enterprise-grade CI/CD and IaC automation frameworks (Ansible, Terraform, Jenkins, Python) that eliminated manual server provisioning, cutting environment onboarding time from days to under 2 hours and improving engineering SLA adherence to 98%.

Cloud Support Engineer - DevOps

Dec 2019 - Nov 2020

Amazon Web Services (AWS), Herndon, VA

Delivered production operations management across AWS Compute, Storage, and Operations services (EC2, VPC, EKS, S3, Lambda, Systems Manager, CloudWatch, etc.) for business-critical customer workloads, serving as team Subject-Matter Expert (SME) for EC2 Linux and Systems Manager, resolving 50+ high-complexity enterprise escalations monthly and leading 150+ live troubleshooting sessions over the role's tenure.
Designed and delivered advanced technical trainings, tutorials, how-to videos, and knowledge articles for the AWS Developer community, authoring 15+ pieces of internal KB content and reducing repeat escalations on common issues by an estimated 20%.
Coached and mentored incoming engineers on troubleshooting methodology and AWS service depth, cutting new-hire ramp-up time to full case-load readiness by an estimated 25%.
Partnered with AWS service development teams on high-complexity issues and contact-deflection initiatives, contributing to an estimated 15% reduction in repeat customer contacts for AWS services.
Deployed multiple internal tools and scripts to streamline case diagnostics for the support team, and contributed to hiring panels and process-improvement initiatives alongside team leadership.

Cloud Support Associate

Nov 2018 - Dec 2019

Amazon Web Services (AWS), Herndon, VA

Served as a key contributor in supporting AWS services spanning Compute technologies (EC2, Lightsail, VPC), storage services (S3, EBS, EFS), operations and monitoring services (Systems Manager, CloudWatch), containerization services (ECS, EKS), and services enabling customers to migrate on-premise workloads to AWS.
Assisted AWS customers with deployment workflows on Linux systems (Ubuntu, CentOS, RedHat, Amazon Linux) and troubleshooting networking issues in TCP/IP, DNS, SSH, routing, firewalls, and LAN/WAN.
Gained hands-on experience with configuration management tools (Ansible, SSM), infrastructure provisioning tools (Terraform, CloudFormation), building and maintaining CI/CD pipelines using Jenkins, and automating common tasks with Python and Bash/Shell scripting.